Refund policy


Return & Refund Policy

You have 30 days after receiving your item to request a return or report an issue.


Returns

To be eligible for a return:

  • The item must be unused, unworn, with tags, and in its original packaging

  • You must provide a receipt or proof of purchase

To start a return, contact us at support@alltot.com.
Returns must be approved before being sent back.

If your return is accepted, we will provide instructions. Items sent back without prior approval will not be accepted.

Return address:
P.O. Box 3
Lithia, FL 33547


Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 30 days of delivery with:

  • Your order number

  • A clear photo of the issue

If the issue is confirmed, we may offer a replacement (reprint) or refund.


Made-to-Order Items

Many of our products are made to order and personalized, which means:

  • Orders cannot be changed or canceled once production begins

  • We do not accept returns for custom or personalized items

Please note that slight variations in color or placement may occur due to screen settings and production processes. These are not considered defects.


Non-Returnable Items

We do not accept returns for:

  • Custom or personalized products

  • Sale items or gift cards

  • Perishable goods (food, flowers, plants)

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases


Exchanges

We do not offer direct exchanges.
If you’d like a different item, please return your original purchase (if eligible) and place a new order.


Lost or Delivery Issues

If your order is lost in transit, please contact us and we will help resolve the issue.

Orders marked as delivered but not received, or orders with incorrect shipping information provided at checkout, may not be eligible for refunds or replacements.


European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.

Items must be:

  • Unused and in original condition

  • In original packaging

  • Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer.


Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved.

If approved, refunds will be issued to your original payment method within 30 business days. Processing times may vary depending on your bank or card provider.

If more than 30 business days have passed since your refund was approved, please contact us at support@alltot.com.


Final Notes

We are not responsible for:

  • Errors in customization or information provided at checkout

  • Minor variations in color or design placement

If you ever have a question or concern, feel free to reach out. We’re here to help 🤍